What is Netflix Error Code -14: How to fix it


Netflix Error Code -14 indicates a problem with network connectivity. If you get an error message on your Android smartphone or tablet that reads,

‘Sorry, we couldn’t connect to the Netflix service. (-14),’ fix it.

It typically indicates that there is an issue with your network connection.

How to fix Netflix Error Code -14


Log out of Netflix

  • Press the Menu button at the top left corner / hence the More button in the bottom right corner since in the Netflix app.
  • Scroll to the bottom and click Log Out.
  • Confirm that you wish to exit.
  • Log out, then log back in and try Netflix once more.

On your device, go to Netflix.com

  • Go to netflix.com/clearcookies on a computer connected to the same network as your gadget. To log in to your profile, click Log In and then enter your details.
  • If you encounter the error NSEZ-403, it means that your account is presently experiencing a connectivity problem with the Netflix service. You may attempt to broadcast again at a later time.
  • If you continue to notice NSEZ-403, proceed with the further steps below.

Erase the data from the Netflix application


  • Open settings from your computer’s Home screen.
  • Choose General.
  • Proceed to the next step if this option is not visible to you.
  • Choose Applications.
  • Customize Applications, Application Manager, or Manage All Applications are the options.
  • Proceed to the next step if you don’t see these options.
  • Finally, click on the Netflix button.
  • If you don’t see Netflix, look under the Downloaded section.
  • Choose Storage.
  • Proceed to the next step if this option does not appear on your screen.
  • Choose Clear Data or Clear Storage, then click OK.
  • Restart the application once more.

Try connecting to a different network

  • Connecting to a different network that is within your device’s range can be the solution to your problem. Bring your device to a roommate’s or relative’s house and try to stream from there. When your device has access to a cellular network, try utilizing it to connect to Netflix.
  • While we don’t recommend broadcasting over a network system as a solution, it’s a good method to determine whether a home network setup issue is preventing you from broadcasting reliably.
  • If you can stream via another internet connection, we recommend contacting your system administrators.

Download the Netflix application again


  • Launch the Google Play Store application.
  • Look for Netflix.
  • Select Uninstall after you’ve arrived at the Netflix app store screen.
  • NOTE: Deleting the Netflix app will remove any titles you’ve downloaded to your device
  • To confirm, click OK.
  • When the uninstalling is finished, click Install.
  • If the installation is finished, click the Open button.
  • Try Netflix once more.